Models · 2026-10-16

Can Meta's AI Talk to Customer Support Chatbots? CNET Journalist Tested It

A CNET journalist decided to let Meta Muse talk with customer support chatbots and, according to the headline, the experiment ended in failure.

✨ What Was Tested

CNET ran an unusual experiment: the author allowed Meta Muse, an artificial intelligence (AI) model, to hold a conversation on its own with the chatbots that answer customers in companies' support services.

Support chatbots are programs that answer users' questions in chats on companies' websites and in their apps. That is why it is interesting whether one AI can handle another.

📌 How the Experiment Ended

According to the headline, the result was disappointing: the conversation did not go as expected. More details about the experiment are available in CNET's original article.

Sources: 🔗 Google News